ServiceNow launches workflow, workspace instruments for enterprises and authorities businesses

ServiceNow has rolled out a trio of options to enhance productiveness for workers, clients and companions. These promise to assist digitize extra points of office productiveness, bettering effectivity for enterprises and authorities businesses. The brand new instruments out there on the ServiceNow retailer are:

• Service Request Playbook for Public Sector: Helps arrange communications workflows for presidency organizations
• Automated Service Recommendations: Helps streamline service stock
• Office State of affairs Planning: Helps reconfigure workspaces

Improved entry to authorities providers; ML-generated service maps

Service Request Playbook for Public Sector gives templates that assist authorities businesses digitize and automate queries. This makes it simpler for residents to request providers by way of their computer systems, cellular units and third-party apps and monitor progress up via decision. 

Automated Service Recommendations makes use of machine studying to robotically analyze a corporation’s community visitors and recommend entry factors for business-critical providers. This new software from ServiceNow helps IT operators create a high-fidelity map of all infrastructure and software program with just a few clicks. These maps may be consistently recalibrated to assist groups make choices and reply to IT occasions extra shortly.

Yugal Joshi, companion with Everest Group, an advisory service, believes service maps are shifting in the correct route however progress has been extremely troublesome. Enterprises have been utilizing change administration databases (CMDB) for ages, however these are not often up to date or strategically used. 

“Mixed with AIOps, such service maps can grow to be efficient in predicting and proactively addressing service disruptions,” Joshi mentioned.

ServiceNow desires that can assist you adapt to hybrid work

Office State of affairs Planning from ServiceNow is designed to assist companies adapt to hybrid work fashions the place staff are spending extra time working from house. It helps enterprises reconfigure house and handle change for particular person staff and departments in concord with warmth and electrical energy necessities. For instance, house planners can design, examine and experiment with totally different house allocation eventualities utilizing a drag-and-drop interface. This helps reveal tradeoffs in house utilization, value and worker expertise. 

Joshi mentioned that is half of a bigger pattern of how the traditional definitions of office and workspace are evolving. Enterprises are contemplating worker wellbeing, sustainability and automation as points of the office, along with units, platforms and functions. 

This shift additionally represents an acceptance that regardless of some enterprises calling folks again to the workplace, the hybrid mannequin is right here for the foreseeable future. It additionally signifies that workspace planning is receiving the significance it deserves. Beforehand, organizations “would purchase areas, construct handsome interiors, spend money on superior units and software program, however would neglect to construct a plan to handle it in a harmonized and cost-effective method,” Joshi mentioned. 

Nevertheless, there’s additionally an acceptance that the hybrid work mannequin has made issues worse from a technology-sprawl perspective.

“That’s the place an organization like ServiceNow, which integrates many applied sciences to construct workflows, can create important worth for shoppers,” Joshi mentioned.